Dadu's Achaar — Homemade Organic Pickles

1. Order Cancellations

Because every jar of achaar is hand-packed in small batches, we begin preparing your order shortly after it is placed.

Within 2 hours of placing the order — full cancellation and 100% refund. Email us at hello@dadusachaar.com with your order number.
After 2 hours but before dispatch — cancellation is at our discretion. If the batch hasn't been packed we will refund in full.
After dispatch — the order cannot be cancelled. You may still initiate a return under our return policy below.

2. Returns

Food products are perishable and, for hygiene reasons, we do not accept returns of opened jars. We accept returns only in the following cases:

The jar arrived broken, leaking, or tampered with.
You received the wrong product or an incomplete order.
The product is past its printed best-before date at the time of delivery.

In any of the above cases, please write to hello@dadusachaar.com within 48 hours of delivery with:

Your order number
2–3 clear photos of the issue (including the batch label if the jar is intact)
A short description of what went wrong

3. Refunds

Once your return is approved, refunds are processed as follows:

Razorpay (UPI / Card / Netbanking / Wallet) — refunded to the original payment method within 5–7 business days. You will receive an email confirmation from Razorpay and from us.
Cash on Delivery — refunded via bank transfer or UPI to an account/handle of your choice, within 5–7 business days of return approval.

For partial issues (e.g. 1 broken jar out of 6 in a Family Pack) we refund only the affected line item plus a fair share of shipping.

4. Non-Refundable Situations

Change of mind after the order has been dispatched.
Refusal to accept the delivery without a valid reason (address error, unavailability, etc.).
Complaints raised more than 48 hours after delivery.
Damage caused by improper storage after delivery (achaar should be kept dry, in a cool place, with a clean spoon).

5. Contact for Refunds

All refund and cancellation requests must be sent to hello@dadusachaar.com or via our Contact page. We aim to respond within one business day.

Questions?